#Att mobility customer service full#

We’re the world’s largest provider of pay TV. ( NYSE:T) helps millions around the globe connect with leading entertainment, mobile, high speed Internet and voice services. ** Products and services are offered strictly by third-party providers, and any purchase of products or services is between the relevant solution provider and such providers.ĪT&T Inc.

under the AT&T brand and not by AT&T Inc. *AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. These 5 additions are just the latest features available to help our solution providers quickly and easily own the entire customer experience while maximizing the value they can deliver.

#Att mobility customer service full#

Solution providers in AT&T Partner Exchange retain full control of the customer relationship – from acquisition to care. We intentionally pair our suite of strategic wireline, wireless and cloud services with our ever-growing arsenal of innovative, self-serve technologies. This significant usage confirms that speed and agility are exactly what solution providers look for to elevate the value they can provide. In 2015 alone, there have been more than 12 million calls on our Application Programming Interface (API) platform. They turn to AT&T Partner Exchange for access to the instant capabilities they need to help accelerate commerce. Solution providers want to be able to move fast, so they can help their customers stay ahead of the complex landscape. Using the program’s automated platforms and capabilities allows us to better deliver mobility solutions to our customers, which is a must-have competitive advantage in today’s marketplace.” “AT&T Partner Exchange directly and positively impacted our customer satisfaction index. AT&T Partner Exchange gives us access to the wireless connectivity and resources we need to help our customers efficiently mobilize their people, processes and things,” said Rob Chamberlin, co-founder and executive vice president, DataXoom. “Businesses want to be more productive on the go and capitalize on trends like wearable technology. 2015, solution providers have driven a 200% increase in the number of mobility subscribers coming through AT&T Partner Exchange this year. We’ve seen more than 225% year-over-year growth in the number of wireline deals our solution providers have closed, and we believe we’re a leading model for what a true vendor/solution provider relationship should look like in the channel,” McCorcle said. “We’re helping solution providers transform, innovate and grow. Using the recently released Order Status Tool, we’ve already seen an increase in our productivity.” The program also constantly enables us to move faster for our customers. “We requested a Mobility Employee Sponsorship Program to help meet our customers’ needs, and AT&T Partner Exchange quickly delivered, allowing us to win more deals and drive incremental revenue. And its collaborative, responsive culture is unmatched,” said Max Silber, vice president of mobility, MetTel. “AT&T Partner Exchange is the only true reseller program in the industry that gives us access to the strategic wireline and wireless solutions our customers demand. “By inviting them in to work with us, we implement the portfolio and program additions they need, when they need them.”

“Solution providers have embraced the dynamic, collaborative nature of our program,” said Brooks McCorcle, president, AT&T Partner Solutions. By design, this interactive guide helps maximize success and fuel the transformation to a recurring revenue model.

Enablement Playbook – Explore valuable resources offered in AT&T Partner Exchange.Network Operations Center as a Service** – Collaborate with third parties that provide white-labeled services for network monitoring, tier-one support, ticket resolution and more to help better manage the customer experience.

Order Status Tool – View daily status updates on a customer’s order, increasing responsiveness with 24/7 system access for enabled products and services.Marketing as a Service** – Connect to select third parties that provide turn-key marketing campaigns that can help cost effectively drive customer demand.This unlocks additional opportunities to enhance customer value. Mobility Employee Sponsorship Program – Extend a discount on wireless services to customers’ employees.Solution providers can now take advantage of the following: And at our 2 nd annual AT&T Partner Exchange Summit, we highlighted 5 of the latest program offerings available to help our nearly 400 solution providers up their game even further. Since launching the AT&T* Partner Exchange® reseller program in early 2013, we have kept the momentum strong. Program’s Momentum is Helping Drive Solution Provider Gains